We are excited to announce that a new smart alert is now active in diagnostics.
This algorithm will examine customers’ data once per week (if they have opted into the program) and raise an alert if the system is cycling frequently between heating and cooling modes, which may indicate the need for a new schedule or setpoint change. This could be an opportunity for dealers to proactively reach out to their homeowners to provide assistance.
The alert triggers if the system cycles frequently between heating and cooling for 3 or more days in the week. It will not trigger if the system is simply heating in the morning/evening and cooling in the afternoon, which can be a “normal” occurrence.
Don’t forget to subscribe to receive these automated alerts in the diagnostics portal!
Visit the Alert Guide page and review NDA.015.02.