Inaugural “Building a Higher Standard” Awards Honor Dealers with a Commitment to Excellence
We at American Standard pride ourselves on being “Built to a Higher Standard.” While our best-in-class products embody this principle, our ability to achieve this level of excellence would not be possible without our extraordinary dealers. Every day, they raise the bar through hard work and exceptional customer service. In celebration of these incredible partners, we’re excited to announce our Building a Higher Standard Awards program, which recognizes outstanding dealers across the nation each year who exemplify the core values of American Standard.
“We’re so pleased to announce this awards program because it is our highest honor, given to recognize and celebrate distinguished dealers within our network that support our mission to deliver an unparalleled customer experience,” said Kathryn Wildrick, Brand Manager of American Standard.
Our four inaugural award winners all exhibit these traits: a high level of integrity, generous community involvement, teamwork, and a bias toward continual improvement in the pursuit of excellence. They have all made a major commitment to elevate their standard for customer care and service:
• Florida Keys Air Conditioning & Gemaire Distributors is comprised of genuine “hometown heroes.” Following the August 2017 devastation of Hurricane Irma, Florida Keys Air Conditioning quickly provided aid and assistance to those in need of critical HVAC parts, replacement units, water, supplies, and more. Also going above and beyond to serve the community, Gemaire Distributors even opened a temporary branch to meet the overwhelming demand during this time, which has now become a permanent location in Marathon, Florida. This is a true testament of extraordinary people within the industry who are dedicated to their community.
• Andrews Heating & Air Conditioning, based in Clinton, Indiana, is a family-owned business that has served as a leading dealer of American Standard products for generations, spanning more than 45 years. Throughout the decades, Andrews has maintained a strong business foundation by remaining true to their values. From investing in the professional and personal growth of their loyal team members to being of service to community by always doing what they can, when they can, Andrews’ continual commitment to upholding quality standards is what will sustain the business for generations to come.
• Shafer Services Plus in San Antonio, Texas, sought to share its resources and better the community by launching their “Serving South Texas” initiative. This program honors deserving community members who are dealing with life-changing conditions or personal hardships by providing free services and systems to increase their home comfort level. As part of “Serving South Texas,” Shafer Services Plus already has installed new high efficiency systems for two local veterans impacted by critical wounds and other injuries sustained during their time in service.
• Cary Heating & Air Conditioning, located in La Crosse, Wisconsin, is another multigenerational business using its family-grounded values to provide exceptional customer service to its community. Operating their business based on excellence and commitment to always putting the customers’ happiness first, the Cary team dedicates themselves to going the extra mile every day, whether it’s helping shovel snow-filled driveways or cleaning up neighborhoods. Cary’s hard work has earned and established loyalty, trust, and adoration within the community.
To learn more about the winners, watch these videos capturing their stories:
Hurricane Irma Relief
Florida Keys Air Conditioning & Gemaire Distributors
Andrews Heating & Air Conditioning
Serving South Texas
Shafer Services Plus
San Antonio, TX
Leveling-up Customer Happiness
Cary Heating & Air Conditioning
La Crosse, WI