We have recently updated our ECM variable speed motor offering as well as the system lookups to be more customer focused.
The ability to return the previous motors used in this offering was highly requested, given volumes have transitioned dramatically over the past few months to the new offering. These requests will be accommodated via a one-time rebalance process where no restocking fee will be charged.
The rules for this rebalance are as follows:
- Timeframe for RMA issuance and motor return: May 20–May 31, 2019.
- Motors must have been purchased from Ingersoll Rand within the past 12 months.
- Part numbers covered in this rebalance are listed in the document linked below. No other part numbers are included in this rebalance process.
- A new Oracle Sales Order must be issued for the motors in the “Part Numbers to Purchase” column equal to the amount of motors you wish to return.
Questions? Please reach out to: