The latest round of Consumer Reports HVAC ratings for Central Air Conditioning has arrived. American Standard Heating and Air Conditioning continues to stand out for being among the best for customer satisfaction and reliability, plus received a nod for its customer loyalty.
American Standard received the highest rating of “Excellent” for Owner Satisfaction (5/5), based on the percentage of Consumer Report members who are “extremely likely to recommend their central air brand to others.” Plus, when it comes to reliability scores, American Standard ranked “Very Good” (4/5).
Brand Loyalty Is Alive
A call out to the brands highlights our continued customer loyalty. “Only 15% of our members said that buying an AC system of the same brand is very important to them… Owners of American Standard systems are also more likely to be brand loyal than most others.”
Why They Matter
These independent testing and ratings from Consumer Reports are important as they validate American Standard as a premier, trusted HVAC system. The Brand team will continue to spotlight this great news by sharing it through our social media channels, trade and consumer publications, and advertising opportunities. Additional guidelines on how you can share the news will be sent out in the near future.
Details Behind the Ratings
The CR survey asked 23,997 of its members to share details about the central air conditioning system they had installed between 2005 and 2020. The publication explained that predicted reliability ratings are “based on a statistical model that estimates problem rates by the end of the 8th year of ownership, for central air conditioning systems that are not covered by an extended warranty or service contract. We also adjust for the median number of months of use per year. The median in our survey was 5 months per year. Higher ratings are indicative of better reliability.”