To best prepare new Field Service Representatives in the execution of their role, the Technical Support team is proud to offer the FSR Orientation schedule for spring 2020. FSR Orientation is a two-session curriculum:
- Session One, March 1–6, is focused, primarily, on the responsibilities associated with role, the resources available, internal processes, and support expectations, including legal and consumer relations overviews.
- Session Two, March 22–27, provides new FSRs with product familiarity including operational characteristics, troubleshooting paths, and field data collection.
The two sessions are separated in order for participants to absorb the learning objectives, actively apply the insights gained, and strengthen the contributions of the role.
Please refer to the pdf below to learn more about the agenda of topics, registration for events, and hotel accommodation details. The last day to book Session One is Friday, February 14, so please register soon.
On behalf of the Technical Support Team, we look forward to seeing you this fall!
Any questions can be directed to Patric Allen, FSR Development Manager at (704) 519-8648 or firstname.lastname@example.org